Warranty and repair processing
Our products are subject to the strictest quality requirements.
The advantage for you: We grant a 3-year guarantee on our appliances.
If, contrary to expectations, a device should nevertheless fail, we have solutions that guarantee you speed and safety.
Technical support
Phone: +49 6722 9965966
You can reach us by phone: Mon. to Fri. from 8:00 am to 3:30 pm
Or at any time by e-mail: support(at)wachendorff.de
Here you will receive free and competent support in personal contact as well as information on the further processing procedure, as more than 75 % of all cases can already be clarified by telephone.
Please be sure to contact our Technical Support before requesting a return authorisation number (RSN).
You can then complete the form for requesting a return number and send it to the above e-mail address together with any other relevant documents describing the fault. We will then process your enquiry and send you a returns number. Only then can you send us your devices.
Please note that your return number will be created manually. This can take up to one working day. Provided that all the necessary information is available.
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